FAQs

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Common Questions – Alpine Rescue

We offer clear answers to common questions about helicopter rescue, medical support, and insurance in Nepal. For urgent help or trek

planning, contact us directly or visit our website.

From Tourists / Trekkers

Planning a trip to Nepal? Here are some of the most common and practical questions asked by trekkers and tourists—covering safety, weather, permits, altitude, and local tips to help you prepare with confidence.

How can I contact Alpine Rescue Service in case of emergency?

You can reach us 24/7 via phone or WhatsApp: +977-1-4964222 / +977-9801068400 / +977-9851232668/+9774960668
Website: www.alpine-rescue.com
We are always on standby to respond immediately.

How quickly can a helicopter reach me if I need to be evacuated?

The response time depends on factors like your location, weather, and helicopter availability. We work closely with trusted helicopter companies to arrange the fastest possible evacuation. Sometimes a helicopter can be activated within some time, while in other cases, factors like weather or distance may cause some delay. Rest assured, we always prioritize your safety and act as quickly as condition.

Do you accept insurance for helicopter evacuations and medical services?

Yes, we work with most international insurance and assistance companies and gladly accept Guarantee of Payment (GOP) arrangements. If there is any delay in GOP approval, we can help you with direct payment options so you can focus on your recovery. You can submit your claim to your insurer for reimbursement afterward.

How much does a helicopter evacuation cost from places like Everest Base Camp or other circuits?

The cost of helicopter evacuation from high-altitude trekking areas such as Everest Base Camp or other trekking circuits in Nepal can vary significantly based on several factors, including:

The distance and specific location of the evacuation
Weather conditions and urgency of the situation
Type and availability of the helicopter
Time of day and the season

Can you help if I don’t have insurance?

Yes, we can still assist you even if you do not have insurance. In such cases, you would need to cover the evacuation or medical expenses directly. We will provide all necessary documents and invoices so you can later submit a claim to your insurance provider if applicable. Our priority is your safety, and we’ll guide you through the process to ensure timely support.

Do you speak English? Will someone help me at the hospital?

Yes, our team speaks English and we will arrange an English-speaking doctor for you. While we may not accompany you to the hospital, we coordinate closely with the medical team to ensure you receive the necessary care and support without any communication barriers.

How fast can you reach me if I’m in a remote area?

We operate 24/7 and can dispatch a helicopter as soon as weather, daylight, and flight permissions allow. In many cases, we are able to reach remote areas within 1 to 2 hours after confirmation, depending on the location and conditions. Our team acts quickly to coordinate with the helicopter provider and facilitate timely evacuation.

Do I need to book anything with you in advance before my trek?

No, you don’t need to book anything with us before your trek. Our rescue services are available 24/7 for emergencies whenever you need them. However, you can always take a pre-trip consultation with us.

What happens after I’m rescued—do you drop me at a hospital directly?

Yes, after the rescue, we arrange to transport you directly to the nearest appropriate hospital or medical facility for treatment. Our team coordinates with hospital staff to ensure a smooth handover and continuous care once you arrive.

Do you accept GOPs (Guarantee of Payment)?

Yes, we accept GOPs from most international insurance and assistance companies.

Which hospitals do you work with in Nepal?

We coordinate closely with major hospitals in Kathmandu and Pokhara, including Norvic International Hospital, Grande International Hospital, and CIWEC Clinic, Era international hospital, Overseas Friendship International Hospital and others to ensure patients receive timely and appropriate medical care.

Do you offer cost containment or negotiated pricing?

Yes, we actively engage with helicopter charter companies and medical facilities to negotiate rates on behalf of our clients. By leveraging our strong relationships and volume of services, we strive to provide competitive and transparent pricing. This helps contain overall costs without compromising the quality or timeliness of rescue and medical services. Our goal is to offer efficient solutions that balance affordability and excellent care.

Can you provide detailed medical reports and invoices?

Yes, we provide comprehensive medical reports and detailed invoices to support insurance claims and maintain transparency throughout the rescue and treatment process.

Do you have in-house medical staff or just coordinate logistics?

We can assist you with in-house doctor visits when needed, especially for initial assessments and basic care. For further medical management or hospital admission, we coordinate closely with our network of trusted hospitals to ensure you receive appropriate and timely treatment.

Can you assist with repatriation, including in the case of mortal remains or special religious requests?

Yes, we can assist with all forms of repatriation. This includes medical repatriation for patients, as well as the repatriation of mortal remains, ashes, or monks upon request. We handle all procedures with dignity, care, and coordination with families, embassies, and relevant authorities.

From Insurance Companies & Assistance Providers

We work closely with international insurance companies and assistance providers to ensure fast, reliable, and transparent rescue coordination and medical support across Nepal.

For Payment & Logistics

We provide clear guidance on payment methods and coordinate all logistical details to ensure smooth, timely, and hassle-free rescue and support operations.

How do I pay if I need a helicopter rescue? Card, cash, online?

We offer multiple payment options for your convenience. You can pay by international credit or debit card, bank transfer, or in cash (USD or NPR). Full payment is usually required prior to dispatch unless a valid Guarantee of Payment (GOP) from an insurance or assistance company is in place.

Do you provide a receipt or invoice I can submit to insurance?

Yes, after receiving the payment, we issue an official receipt along with a detailed invoice. These documents are prepared to meet insurance requirements and can be used to support your reimbursement claim.

What happens if the weather is bad and you can’t fly right away?

If weather conditions prevent immediate helicopter evacuation, our team continuously monitors the situation and communicates with you or your group. We explore alternative options such as ground evacuation or waiting for a weather window to ensure your safety. Our priority is to provide timely assistance while minimizing risks associated with adverse weather.

Do you have WhatsApp or Viber in case I can’t make a call?

Yes, you can reach us via WhatsApp or Viber on our 24/7 helpline numbers. This allows you to contact us easily even if calling is difficult. Please save our numbers in advance for quick access during emergencies.